With so many options available, finding the best Professional Services Automation (PSA) software that fits your management needs and budget can feel overwhelming.
This article highlights the top PSA software options for MSPs. It compares their features, project management tools, automation capabilities, and pricing.
Here is our list of the best PSA Software for MSPs:
- Atera – EDITOR'S CHOICE It merges RMM and PSA, offering robust patching, automation, and cost-effective pricing. Perfect for small MSPs and startups. Start a 30-day free trial.
- Syncro – FREE TRIAL User-friendly, affordable PSA and RMM platform for small to mid-sized MSPs. Popular for its QuickBooks integration for efficient billing. Access a free trial.
- SuperOps A user-friendly PSA and RMM cloud platform ideal for small to mid-sized MSPs.
- Datto (formerly Autotask) Robust platform for larger MSPs, combining ticketing, billing, and project management with deep customization and automation.
- ConnectWise Manage Powerful PSA tool for mid to large MSPs. It integrates help desk, project management, and billing.
- HaloPSA Cloud-based IT management platform for small to medium MSPs. It focuses on ease of use and scalability.
- SherpaDesk User-friendly PSA tool for small to mid-sized businesses. Easy setup, responsive support.
- N-able MSP Manager Intuitive PSA solution with robust ticketing and billing for small to mid-sized MSPs.
- Pulseway PSA Best PSA for real-time monitoring and mobile accessibility. It is ideal for IT pros and SMBs needing remote management.
The Best PSA Software for MSPs
1. Atera – FREE TRIAL
Atera is an all-in-one SaaS-based RMM and PSA platform built for MSPs. It consolidates IT operations like remote monitoring, helpdesk, ticketing, patching, and automation into a single dashboard. Atera is particularly suitable for small MSPs or start-ups with budget constraints, offering a cost-effective pricing model that charges per technician rather than per endpoint.
Key Features:
- Ticketing with automation
- Helpdesk for client support
- Billing with automated invoicing
Unique Feature
Atera's unique feature is AI-powered automation for summarizing tickets and deploying scripts, reducing manual intervention for IT teams.
Why do we recommend it?
I found Atera to be the all-in-one platform that truly simplifies IT management. Setup was quick, thanks to its intuitive interface, and I had no major issues. The AI integrations stood out, speeding up tasks like ticket resolution and scripting. And let’s not leave out Atera’s pricing model. This pricing is great for businesses managing many devices with limited IT staff.
Who do we recommend it for?
Atera is perfect for small to mid-sized MSPs and IT teams. It offers cost-effective AI-driven automation and reliable remote monitoring tools, which is perfect for remote workforces. It's also great for IT teams managing services for multiple clients.
Pros:
- Cost-effective pricing with AI integration.
- User-friendly with comprehensive features.
- Responsive customer support.
Cons:
- Limited customization and mobile app features.
- Some features may not be immediately available.
- The ticketing system needs improvement.
Atera offers a straightforward per-technician per-month pricing model with various tiers based on features. You can sign up for a 30-day free trial to explore its features. For sales inquiries, visit their contact page.
EDITOR'S CHOICE
Atera is our top pick as a PSA software package for MSPs because this cloud platform provides all of the PSA and RMM Systems that managed service providers (MSPs) need. The RMM with corporate department management functions is available for IT departments. It integrates a wide range of features including ticketing, billing, contract management, time tracking, and remote support, all in a cloud-based platform. This makes it a powerful tool for streamlining IT service delivery. Atera’s PSA functionality helps automate helpdesk operations with its intuitive ticketing system, offering easy tracking of customer issues, priorities, and resolution times. It also includes tools for invoicing, billing, and generating reports, allowing businesses to manage their financial operations efficiently. One of Atera's strengths is its RMM integration, allowing seamless monitoring and management of client devices, networks, and servers from a single dashboard. Its per-technician pricing model is cost-effective, especially for small MSPs, offering unlimited endpoints at a fixed rate. Atera is a solid PSA option for small to medium-sized IT service providers.
Download: Get a 30-day free trial
Official Site: atera.com/signup/
OS: Cloud based
2. Syncro – FREE TRIAL
Syncro is another great unified PSA and RMM platform designed for MSPs. It offers powerful tools for ticketing, invoicing, customer management, and device monitoring. The PSA tool is known for its ease of use. It is also loved for its cost-effective pricing model, which charges per technician rather than per endpoint. While it's ideal for smaller MSPs or startups due to its simplicity and effective billing features, it may face challenges in scaling for larger operations.
Key Features:
- Streamlined ticketing system
- Automated invoicing with QuickBooks integration
- Customer management tools
Why do we recommend it?
Syncro is a great choice for small to mid-sized MSPs looking for a comprehensive solution without breaking the bank. While actively testing it, I was impressed by how simple the setup was. Plus, I quickly managed many endpoints without extra costs. Additionally, while the mobile app could improve, the platform’s overall performance is solid.
Who do we recommend it for?
Syncro is perfect for small to mid-sized MSPs transitioning from break/fix to a full MSP model. It is also ideal for IT teams needing a unified RMM, PSA, and remote access platform. It’s also perfect for organizations with budget constraints that manage many endpoints and require predictable, per-technician pricing.
Pros:
- Budget-friendly per technician pricing
- Intuitive interface for easy setup
- Comprehensive RMM, PSA, and remote access tools
- Responsive and knowledgeable support
- Strong integrations with popular tools
Cons:
- Limited mobile app functionality
- Less developed advanced features compared to competitors
- Outdated UI in some areas
- Scripting requires technical knowledge
Syncro uses a per-technician pricing model, with details on their pricing page. Full PSA, RMM & Remote Access starts at $129/user/month (Paid Annually). For inquiries, visit their contact page. Syncro offers a free trial and an option to sign up for a demo to explore its features.
3. SuperOps
SuperOps is a cloud-based PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) platform designed for Managed Service Providers (MSPs). It comes with a unified, user-friendly solution to streamline IT operations, manage client relationships, automate workflows, and provide remote IT support. This PSA software is known for its simplicity, affordability, and flexibility,
Key Features:
- Centralized service ticket management
- Automated contracts with billing
- Reporting with custom dashboards
Unique Feature
SuperOps' unique feature is its deeply integrated automation that ensures efficient task handling. It is perfect for saving MSPs time for strategic activities.
Why do we recommend it?
SuperOps is a top choice for MSPs wanting to streamline their operations on a single, efficient platform. The setup is simple and allows you to get started quickly. While testing it, I was especially impressed by the automation features, which saved me about three hours each week, just as advertised. Additionally, the user interface is one of the best I’ve encountered, with tab-based navigation making it easy to handle multiple tasks at once.
Who do we recommend it for?
SuperOps is ideal for small to mid-sized MSPs. It helps teams save time. Whether streamlining operations or looking for a scalable solution, SuperOps is a great choice, especially for businesses with remote clients.
Pros:
- Intuitive interface and easy navigation.
- Automation features save time.
- Responsive customer support with a quick turnaround.
- Strong integrations with other software.
Cons:
- Some features are still in development.
- Browser-dependent issues.
- Limited historical data.
- The mobile app lacks some desktop features.
SuperOps starts at $59 per technician per month, billed annually for their standard PSA-only plan. For inquiries, visit their contact page. SuperOps offers a free trial and an option to book a demo.
4. Datto (formerly Autotask)
Datto PSA (formerly Autotask) is a robust PSA platform tailored for IT service providers and MSPs. It streamlines service delivery, client management, and business operations with strong ticketing and customizable workflows. Datto PSA is one of the best PSA at centralizing MSP operations and boosting efficiency through automation. These characteristics make it ideal for larger MSPs that can manage its complex setup. Datto has earned multiple awards in Spring 2024, including Fastest Implementation for Enterprise and Leader in Small Business, Mid-Market (Americas), and Europe.
Key Features:
- Service Desk for client support
- Project management from start to finish
- Time tracking linked with billing
Why do we recommend it?
We recommend Datto PSA (formerly Autotask) because it is a powerful solution for MSPs looking to centralize operations and automate routine tasks. While testing it, I found its robust ticketing system to be impressive. It seamlessly integrates with billing and time tracking, making it easy to manage client contracts, SLAs, and invoicing from one platform. I also valued the extensive customization options for dashboards and reports.
Who do we recommend it for?
Datto PSA (formerly Autotask) is a great choice for mid to large-sized MSPs with complex service delivery needs. It’s also perfect for IT service providers who want to centralize their business operations. The platform’s features are great for teams focused on meeting SLA requirements. It also works well for businesses managing multiple client portfolios.
Pros:
- Combines ticketing, billing, and project management
- Robust ticketing system with tracking, SLA management, and automation
- Strong integrations with third-party tools
- Customizable dashboards for monitoring metrics
Cons:
- Outdated user interface
- Complex setup and configuration
- Mobile app limitations
- Steep learning curve, especially for custom reports and automation
Pricing information for Datto is available upon request, as it is tailored for larger MSPs. You can request pricing here. Datto offers a free trial for RMM and a demo for PSA upon request.
5. ConnectWise Manage
ConnectWise Manage is a PSA tool made to help MSPs manage their entire business, from sales and marketing to project management and customer service. The software is known for its powerful business management capabilities. It integrates help desk management, customer service, sales, and business analytics into a single platform. While ConnectWise Manage is indeed powerful, it is known for being complex and time-consuming to learn, making it more suitable for larger and more established MSPs.
Key Features:
- Ticketing and service desk with automation
- Project management with resource allocation
- CRM for sales pipelines
Why do we recommend it?
We highly recommend ConnectWise PSA because it centralizes business operations for MSPs and TSPs (Technical Service Providers). Its automation features are incredible. It lets you streamline repetitive tasks to let you focus on delivering more value to clients. Plus, the platform is one of the best for integration. It lets you seamlessly connect with RMM tools and accounting software.
Who do we recommend it for?
ConnectWise PSA is ideal for mid to large-sized MSPs with complex service needs. Also, consider it, if you work in a TSP wanting a centralized platform for all business operations. That is not all, the tool is perfect for those IT businesses with a wide range of tools requiring seamless integration.
Pros:
- Extensive integrations with other tools
- Automates routine tasks and workflows
- Detailed ticket management system
- Customizable reports
Cons:
- Steep learning curve
- Outdated UI
- Expensive for small businesses
- Click-heavy navigation
Pricing for ConnectWise is available upon request and may vary depending on the size of the business and the number of users. You can request pricing here. ConnectWise also offers free trials for potential customers.
6. HaloPSA
HaloPSA is a cloud-based PSA platform with a strong suite of tools for managing IT services, customer relationships, and business operations for MSPs. It provides out-of-the-box functionality that helps businesses modernize customer experiences and automate services. It covers various business management aspects, including ticketing, sales pipeline management, quoting, project management, and CRM. With its highly customizable and user-friendly interface, HaloPSA is a strong competitor within the PSA market for MSPs.
Key Features:
- Centralized ticketing with automation
- IT asset management across clients
- Seamless RMM tool integration
Why do we recommend it?
After thoroughly reviewing and briefly testing HaloPSA, I found it to be a top choice for MSPs who want a great mix of functionality, ease of use, and cost-effectiveness. The setup was easy, thanks to a helpful onboarding team. In addition, managing tickets, sales pipelines, and projects became quick and simple. The clean, modern interface made daily tasks smoother, and I loved that it connected with other tools at no extra cost.
Who do we recommend it for?
HaloPSA is ideal for small to mid-sized MSPs in the IT industry. It’s also perfect for IT service providers managing customer support, ticketing, and project workflows. And that is not all, the businesses in tech, cybersecurity, or managed services that value efficient onboarding and strong support will also benefit from this tool.
Pros:
- Detailed and configurable ticketing system for efficient support
- User-friendly interface with minimal training
- Extensive integrations at no extra cost
- Competitive pricing with robust features
- Responsive and proactive support team
Cons:
- The stock control feature is cumbersome and unintuitive
- Complex navigation through settings
- Occasional integration breakdowns, especially with platforms like Xero
The starting price for HaloPSA, for 5 technicians, is $545 per month when billed annually. For detailed pricing, visit HaloPSA Pricing. HaloPSA also offers a free trial and demo options.
7. SherpaDesk
SherpaDesk is a handy PSA tool for ticketing, time tracking, and billing. It is designed for IT service providers and MSPs. It's easy to use, set up, and their customer support is top-notch. While it might not have all the features of some bigger PSA tools out there, SherpaDesk really shines when it comes to customizing your ticketing and asset management. This makes it a great option for MSPs with just one user or those managing multiple clients.
Key Features:
- Centralized ticketing and time tracking
- customizable reports for service monitoring
Why Do We Recommend It?
We recommend SherpaDesk because it’s a highly user-friendly PSA tool. When I tested it, I quickly set up the ticketing system, getting it running within minutes. Plus, the tool integrates seamlessly with accounting software like Xero, which makes invoicing straightforward. I also enjoyed responsive customer support, which promptly resolved any issues.
Who Do We Recommend It For?
With essential features at a competitive price, SherpaDesk is a strong choice for small to mid-sized businesses. It is perfect for those who need a cost-effective and easy-to-use PSA solution. Also, it’s ideal for service-oriented companies that manage field technicians.
Pros:
- Easy setup, even for non-technical users
- Responsive and helpful customer support
- Accurate time and expense tracking
- Integrates with popular accounting and remote management tools
- First user free
Cons:
- Limited customization options
- The mobile app lacks some important functionalities
- Complex initial configuration
- Minimal documentation
SherpaDesk offers flexible pricing with options for Single Agent (free), Base Camp at $39 per agent/month, and High Camp at $49 per agent/month. For inquiries, contact SherpaDesk through their official contact page. SherpaDesk also offers a free trial to explore its features.
8. N-able PSA for MSPs
N‑able MSP Manager is a PSA software made for managed service providers (MSPs). It offers a strong ticketing system, and easy billing, and works well with remote monitoring and management (RMM) tools. This software is known for its full-featured ticketing system, customer portal, and mobile apps for technicians. N‑able MSP Manager makes IT service management simpler by automating tasks like ticket creation, time tracking, and invoicing.
Key Features:
- Quick ticket creation
- Automated billing processes
- Mobile apps for management on the go
Why Do We Recommend It?
While testing the N-able MSP Manager, I was impressed by its simplicity. It easily captured customer issues, tracked time, and generated invoices easily. I also appreciated its smooth integration with other N-able products, which added significant value, especially since I was already using their tools. Although I noticed some limitations in customization and speed, the overall functionality is outstanding.
Who Do We Recommend It For?
Suited for small to mid-sized MSPs looking for easy-to-use ticketing and billing tools with scalability as the business grows.
Pros:
- Comprehensive feature set
- Easy to use
- Integrates with popular accounting software and other N-able products
- Scalable as your business grows
- Mobile app support
Cons:
- Limited customization options
- Integration issues
- Cost may be higher than some competitors
Pricing details for N‑able MSP Manager are available upon request or by contacting sales directly; you can get a quote here. A free trial is also available with no credit card required — sign up here. For more information, visit their contact page or use the “Get a quote” option.
9. Pulseway PSA
Pulseway PSA is a business management software designed for MSPs. It offers features such as ticketing, billing, project management, and customer management. The software integrates easily with QuickBooks and different RMM tools, giving MSPs flexibility in setup. Pulseway PSA stands out for its real-time monitoring and mobile access, letting IT professionals manage their systems from anywhere.
Key Features:
- Ticketing system with automated workflows
- CRM for client relationships
- Mobile access for remote management
Why Do We Recommend It?
Pulseway’s real-time monitoring and mobile management features impressed us right away. It gave me instant control over my IT systems from anywhere. Plus, the real-time alerts on my mobile devices let me quickly address issues. Additionally, setting up the software took just minutes. With real-time alerts sent to my mobile devices, I could instantly fix issues from anywhere. And that is not all, the seamless integration with third-party tools made managing our entire IT infrastructure from one dashboard easy.
Who Do We Recommend It For?
Ideal for SMBs with limited IT staff and MSPs needing budget-friendly, mobile-friendly tools for client monitoring.
Pros:
- Mobile app allows remote management and troubleshooting
- User-friendly interface for all skill levels
- Cost-effective with a wide range of features
- Excellent customer support, praised for responsiveness
Cons:
- Limited macOS support, including remote access
- Missing advanced features like detailed reporting and scripting templates
- Split functionality across multiple interfaces
Pulseway's pricing starts at $44 per month when billed annually or $67 per month when billed monthly, with detailed information available on their pricing page. For inquiries, you can reach out through their contact page. Pulseway also offers a free trial to explore its features.
Final Words
If you are working on your MSP, choosing the right PSA software can be like finding the best toolbox for your workshop. It directly affects how you manage projects, automate tasks, handle billing, and simply keep things running smoothly.
So, how do you find the right one? Simple! Compare features, check out the tools they offer, and make sure the pricing fits your budget. That way, you'll have software that's tailored to your needs and helps you provide top-notch service to your clients.
In this article, we went through the top 9 PSA software options for MSPs out there. From easy-to-use options like SuperOps and Syncro to the powerful Datto and ConnectWise Manage, we are sure you’ll find the perfect match.
