Discovering NinjaOne

Many IT teams feel stuck, always solving issues and never getting ahead. Managing many computers and devices can be hard and takes a lot of time. It can feel like you're always putting out fires.

But what if there was a better way? What if one tool could make IT work easier and help you catch problems before they happen?

Let's meet NinjaOne. One of today’s best IT management platforms

In this article, we'll look at how NinjaOne became a leader in IT solutions and how they can help make your work simpler and more secure. We’ll cover the company’s story, growth, and challenges in tech. We will also review key products like remote monitoring, patch management, endpoint management, mobile management, and backups.

Without further ado, let’s begin. 

Table of Contents

1. Founders and Early Days
2. Timeline of Growth
3. Major Challenges and Growth
4. A Comprehensive Overview of NinjaOne’s Product Suite
5. Ideal NinjaOne Users
6. Flagship Product Review: NinjaOne RMM
7. NinjaOne RMM Dashboards’ Review
8. Reviews of Two Other Products
9. Spotlight Wrap Up

1. Founders and Early Days

In 2014, Sal Sferlazza and Chris Materese co-founded NinjaOne, originally called NinjaRMM, in the San Francisco Bay Area. Both founders were serial entrepreneurs with impressive track records. Sferlazza had built and sold several successful tech firms. Materese had co-founded and exited businesses in gaming and enterprise services. Their combined expertise in IT and business fueled NinjaOne’s mission: to simplify IT management for teams and MSPs.

By 2015, after two years in stealth mode, NinjaOne launched its cloud-based platform. The founders were driven by the belief that IT tools should reduce complexity, not add to it. This vision laid the foundation for a product that scaled effortlessly as businesses grew. This helped IT teams manage everything from monitoring to support with ease.

2. Timeline of Growth

NinjaOne’s growth has been fueled by its commitment to innovation and meeting modern IT needs.

Here are some of the standout moments:

1. 2013 to 2015 (Founding and Stealth Mode) Cloud computing was growing in the early 2010s, and businesses needed better ways to manage their IT resources. NinjaOne was started during this time. The company worked quietly at first to build its main platform. This “stealth mode” helped NinjaOne improve its product without rushing to the market. As a result, when it launched, it had a product that met the latest IT needs.
2. 2018 (Global Expansion for IT Security) By 2018, many businesses used cloud tech. There was a big focus on cybersecurity due to rising data breaches. By that time, NinjaOne opened a new headquarters in Berlin. It also grew its team to 100 employees to help meet the global demand for strong IT and security solutions.
3. 2019 (Enhancements and Mobile App Introduction) In the late 2010s, mobile use and IoT devices grew quickly, creating a need for mobile IT management. NinjaOne launched a mobile app to meet the demand for easy, on-the-go management. That same year, they hired a new Chief Strategy Officer to strengthen their products and leadership team.
4. 2020 (Growth Boost) A new funding round, led by Summit Partners, gave NinjaOne the resources to improve its products and grow its client base. The company continued to innovate. It added new features and integrations to its platform to stay ahead of industry trends.
5. 2021-2022 (Global Expansion) Rebranding to NinjaOne, the company moved its HQ to Austin, Texas. It was drawn by the skilled talent and low costs. With offices now in Tampa and Berlin, NinjaOne’s global presence continues to grow. The company also expanded into the Asia-Pacific region. They established an office in Sydney and secured contracts with the Philippine government.
6. 2020 to 2023 (Growth during the Pandemic) The COVID-19 pandemic sped up remote work. It made companies improve their IT systems. They had to manage and secure devices remotely. NinjaOne saw the need. They announced new funding and saw fast growth in customers and devices. This showed the company's ability to meet the rising need for remote management tools as businesses changed how they worked. In addition, NinjaOne achieved a significant milestone. It surpassed 15,000 customers and grew its workforce to over 1,000 employees. The company now manages more than 5 million endpoints globally, strengthening its position in the IT management space.
7. 2024 (Significant Capital Investment and Market Valuation) By 2024, new cyber threats and complex IT systems drove a growing need for strong IT security solutions. The tech industry also started to focus on scalable and secure IT platforms. NinjaOne’s big Series C funding of $231.5 million (from Iconiq Growth) showed strong trust in its future growth. The company’s value of $1.9 billion highlights its importance in managing and securing devices. This investment will likely help NinjaOne innovate and expand into new markets. There is a trend toward unified IT systems for managing today's hybrid, multi-cloud setups.

3. Major Challenges and Growth

NinjaOne entered the IT market with a clear focus on remote monitoring and management (RMM). But as the competition intensified, NinjaOne founders knew that simply offering RMM wasn’t enough. They needed to stand out in a crowded field.

At the same time, the rise of cloud computing and remote work meant they had to quickly adapt to meet these new demands. In addition, the growing threat of cyberattacks also pushed them to strengthen their security features.

Adaptation to Technological Shifts

NinjaOne updated its products to keep up with new technology. The platform moved to cloud-based tools and adapted to remote work, making it even more useful for IT teams. As more businesses used the cloud, NinjaOne added flexible, cloud-based IT solutions. This lets teams manage systems from anywhere, keeping things running smoothly as networks get more complex.

Automation also became a big feature when NinjaOne added tools like automated patch management. This helped businesses spend less time on small tasks and more time on big projects. By automating these tasks, NinjaOne lowered the risk of mistakes and helped keep systems secure and up to date.

NinjaOne also added endpoint security and data protection to meet the needs of modern businesses. As cyber threats grew, these tools helped companies protect their important data. While no system is fully safe from cyber risks, NinjaOne’s focus on security made it a trusted choice for IT teams.

Unique Product Pivots and Integrations

NinjaOne strategically integrated with popular tools like ConnectWise and Slack, helping teams simplify their workflows. A big step forward was the addition of mobile device management (MDM), which let IT teams secure and manage smartphones and tablets along with other devices.

By staying ahead of trends and focusing on user needs, NinjaOne evolved from an RMM provider into a full IT management platform. This shift has kept them competitive and responsive to the ever-changing world of IT.

4. A Comprehensive Overview of NinjaOne’s Product Suite

Today, NinjaOne offers a flexible IT management platform. It helps businesses control their networks and streamline operations. The suite aims to unify everything. It lets IT pros easily manage their systems, saving time and resources.

What started as a simple remote monitoring tool has now grown into a full platform. It includes solutions for patch management, endpoint security, helpdesk, mobile device management, and more. This growth shows NinjaOne’s commitment to meeting the needs of modern businesses.

Here are the key products NinjaOne currently offers:

NinjaRMM (Remote Monitoring and Management)

At the heart of NinjaOne’s ecosystem is NinjaRMM, the product that launched the platform. This tool allows IT teams to track devices, detect issues, and manage tasks remotely. It provides a centralized dashboard that simplifies operations.

• This platform sends real-time alerts
• Automates tasks like software updates and system checks
• Amazing and easy-to-use user-friendly interface
• Easy to set up for both experienced IT pros and smaller teams

Patch Management

Keeping systems up-to-date with the latest security patches is a critical task, and NinjaOne’s Patch Management tool automates the entire process. It scans systems across multiple operating platforms like Windows, macOS, and Linux to identify vulnerabilities.

• Reduces the risk of security breaches by automatically deploying patches
• Keeps systems compliant without the need for manual updates
• Helps IT teams ensure their systems are protected
• Frees IT teams up to focus on more strategic tasks

Endpoint Management

NinjaOne’s Endpoint Management solution manages a diverse range of devices, from desktops to laptops and mobile devices. This tool provides full visibility into the health and status of every device on the network. It is the ideal tool for IT teams.

• Monitor, manage, and troubleshoot all devices from a single dashboard
• Keep systems running smoothly by automating routine tasks and responding to issues
• Ensures that all devices are managed efficiently and remain secure

Mobile Device Management

As more businesses adopt mobile-first approaches, managing smartphones and tablets has become key. NinjaOne’s Mobile Device Management (MDM) tool allows IT teams to secure and manage mobile devices across Android and iOS platforms. IT teams can perform many tasks related to mobile devices from a central dashboard.

• Enforce security policies
• Monitor app usage
• Track device locations
• Secure mobile devices

Backup and Recovery

Data security is a priority for businesses of all sizes. NinjaOne’s Backup and Recovery solution provides peace of mind by ensuring that critical data is always protected. It enables IT teams to automate backup processes for distributed endpoints. It helps reduce the risk of data loss. In case of hardware failure or a cyber incident, quick recovery options are available to restore data and minimize downtime. This tool is perfect for businesses to maintain continuity.

5. Ideal NinjaOne Users

NinjaOne’s platform serves a wide range of clients. They include small businesses, mid-sized firms, and Managed Service Providers (MSPs). For small businesses with limited IT resources, NinjaOne’s automation features are a game changer. It simplifies tasks like patching and monitoring. This lets lean teams manage large IT environments efficiently. This means fewer manual tasks and more time for small IT teams to focus on growth and strategy.

If you’re running a mid-sized enterprise, NinjaOne’s scalability makes growing your IT operations simple. As your business expands, so do your IT needs. The best part is that NinjaOne's platform adapts. It lets you manage more locations, departments, and systems—without adding complexity. It’s built to grow with you.

For MSPs, NinjaOne is especially useful. Managing multiple clients can be a headache. But, with NinjaOne's multi-client management, you can use one platform for all customers' IT. This keeps your workflow streamlined, your team focused, and your clients happy.

Client Industries

NinjaOne serves many industries, especially those with spread-out IT assets or high-security needs. For example, healthcare organizations use NinjaOne to stay HIPAA-compliant. The platform’s automation keeps systems up-to-date and secure, allowing IT teams to focus more on patient care and less on system upkeep.

Schools and universities trust NinjaOne to manage thousands of devices across campuses. It keeps their networks safe and stable. In addition, industries like tech, finance, manufacturing, and e-commerce use NinjaOne for their growing IT requirements. Furthermore, NinjaOne's scalability and automation help businesses manage remote workers and in-office systems. They keep operations secure and efficient.

6. Flagship Product Review: NinjaOne Remote Monitoring and Management (RMM)

NinjaOne’s Remote Monitoring and Management (RMM) tool is the cornerstone of its platform. It helps IT teams and MSPs track and manage devices remotely.

Key Features:

• Unified Dashboard: NinjaOne’s dashboard brings all devices into one view. It shows the health and performance of servers, workstations, and other network devices. You can customize it to focus on what matters most, like security or resource usage.
• Remote Access and Troubleshooting: IT teams can access any device remotely to fix issues, saving time and effort. Features like multi-monitor support and adjustable video streaming help with low-bandwidth connections. This is especially useful for managing remote teams.
• Automated Patch Management: NinjaOne automates updates for 140+ third-party apps. It simplifies patching, ensuring all devices stay secure and compliant without manual input. It also provides detailed reports to show which devices are up to date.
• Alerts and Reporting: The platform sends alerts via email, SMS, or in-app notifications to keep teams informed of issues. Customizable reports allow businesses to track performance and ensure everything runs smoothly.

Read our NinjaOne RMM Review.

7. NinjaOne RMM Dashboards’ Review

NinjaOne’s interface is simple and easy to use. IT teams can navigate the dashboard, even without advanced technical skills. The setup is easy. It works well with tools like TeamViewer and ConnectWise. So, it is flexible and adaptable.

Here’s a quick look at the key features of NinjaOne’s RMM dashboard:

a. Main Dashboard Overview 

The main dashboard aggregates critical information such as the number of devices by health status, open tickets, and a pie chart showing devices running various actions (like antivirus, backup, etc.).

It gives a quick, complete view of network activity and health. This dashboard is ideal for IT managers and sysadmins.

b. Patching Compliance Dashboard

Here, clear charts and percentages visualize the patching compliance metrics. They show compliance rates, the patch status of devices, and a list of devices with the most approved and pending patches.

This informational view is vital for admins. It gives a quick look at the network's health and security.

c. Patches Overview

This section is all about OS patches. It highlights pending updates, like the Windows 10 22H2 feature updates or others. It is a great feature to use because it provides clear details. They include the patch ID, KB article, category, status, affected OS, and CVSS.

You can also export the data, which makes reporting and compliance tracking easier.

d. Software Management Dashboard 

This dashboard lists all software installed on devices, sorted by operating system. Each entry shows the publisher, version, and how many devices have it. It also shows when the software was first and last found on the network.

The interface is clean and simple. It makes it easy to track software across many devices.

e. Backup Management Dashboard

This dashboard shows backup storage used locally and in the cloud. It also tracks the status of backup jobs across different units. You can see the storage and backup statuses (successful, warning, failed). This helps you make quick decisions about data integrity and recovery.

f. Adding a New Device

Adding a new computer to the network is simple with this interface. It offers clear options for Windows, Mac, or Linux. You can easily assign new devices to specific departments or locations within the company.

g. Detailed Device Management

The device's (WIN11-BITLOCKER) detailed view shows a lot of vital data. This includes data like processor performance, memory usage, disk volumes, and network adapter throughput. You can also access tools like Remote Registry and Task Manager. This makes device management and troubleshooting easier.

h. Final Verdict:

The NinjaOne RMM platform is built for ease of use and practical features. The user-friendly interface puts key info and controls at your fingertips. It makes it easy to manage, track, and secure an IT environment.

8. Reviews of Two Other Products

Ninja Data Protection

Ninja Data Protection is a cloud-based tool that provides full backup and recovery services. These are key features to protect vital business data. The solution provides tailored backups: bare metal, file-level, and app-aware. It can be fully integrated with NinjaOne’s RMM platform

You can pick between full or incremental backups to save storage space. NinjaOne supports hybrid backups. It lets you store data both locally and in the cloud. This improves recovery speed and data security.

Ninja Patch Management

Ninja Patch Management automates patch deployment across Windows, macOS, Linux, and 140+ third-party apps. This flexibility keeps all devices up-to-date and secure. IT teams can also set custom patch schedules to reduce disruptions.

9. Wrap-Up

NinjaOne is a fantastic IT management platform. We love it for various reasons. Its easy-to-use interface, also because it’s scalable, and automates tasks. It's amazing for complex IT setups.

NinjaOne's products include NinjaRMM, patch and endpoint management, mobile device management, and backup and recovery. It’s a go-to for small and mid-sized businesses and MSPs in healthcare, education, finance, tech, and more.

Ready to take your IT management to the next level? 

Discover how NinjaOne can improve your IT workflows and secure your infrastructure for the future. Start with a NinjaOne RMM free trial.